Terms & Conditions

About L’Hôtel du Clos

Owner: L’Hôtel du Clos – SARL – 55 chemin des écoles 06650 LE ROURET, FRANCE – SIRET 49842260900012 – code APE 5610A.
Establishment classified ATOUT France December 2022.

Deposit :

We would like to remind you that, in accordance with standard hotel practice, a deposit must be paid at the time of booking for the total number of nights:
– Flexible refundable rate: 50% deduction
– Non-refundable rate: 100% direct debit

Payment :

Payment can be made by cheque, cash, credit card using a secure system or holiday vouchers.

Withdrawal:

– Customers have no legal right of withdrawal when purchasing a holiday online. Article L. 121-21- 8 12° of the French Consumer Code stipulates that the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, among other things.

Cancellation :

From 1 October to 31 March: If cancelled or modified up to 2 days before date of arrival, no fee will be charged – If cancelled or modified within 2 days of date of arrival, 50 % of the total price of the reservation will be charged. – In case of no-show, the hotel will charge the total amount of the reservation.
For the period from 1 April to 30 September. If cancelled or modified up to 7 days before date of arrival, no fee will be charged – If cancelled or modified within 7 days of date of arrival, 50% of the total amount of the reservation will be charged.
In the event of a no-show, the hotel will charge the full amount of the reservation. Any interruption to the stay will be billed in full, excluding tourist tax. Any consumption (mini bar, etc …) not reported on departure will be charged to your credit card given as a guarantee.
Any modification or cancellation of a reservation must be made in writing (letter, fax or email), and the Hôtel du Clos will reply by the same means. Conversely, if the hotel has to cancel a stay, it will reimburse the customer.

Arrival time :

From 3pm
All bookings are held until 6 p.m. Please let us know if you arrive later than 10 p.m.
Check-out time :
The latest time set to vacate the room(s) booked by the customer is 11am. (Time to be confirmed)

Pets :

15 € supplement per night.
Small pets are accepted. In the event of deterioration or damage caused by the animal, the owner of the animal will be directly held responsible. It is strictly forbidden to leave your pet alone in a room.

 

Exceptional circumstances and force majeure:

The parties may release themselves from their obligations or suspend their performance if they find themselves unable to fulfil them due to the occurrence of an event beyond their control, as well as in the event of force majeure beyond the debtor’s control, which could not be reasonably foreseen when the contract was concluded and the effects of which cannot be avoided by appropriate measures, prevents the performance of its obligation by the debtor and in particular in the event of total or partial destruction of the hotel, strike, disaster, fire, internal or external technical accident and in general in the event of any event preventing the proper performance of the service.
If the impediment is definitive, the contract is terminated ipso jure and the parties are released from their obligations under the conditions set out in articles 1351 and 1351-1.
If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. The parties undertake to negotiate in good faith to take appropriate measures to continue performance of the contract. The Hotel may offer a credit note in the event of “temporary” force majeure.

 

Rates :

– Room rates exclude tourist tax (€2.14 per person per night), breakfast and free parking.
– The rate for a single room is for a room occupied by 1 person.
– The rate for a twin or double room is for a room occupied by 2 people.
– The rate for a triple room is for a room occupied by 3 people.
– The quadruple room rate is for a room occupied by 4 people.
– For children under 3 years of age, a cot is available in the parents’ room at no extra charge, on reservation.
– Possibility of an extra bed in the room for €25 (inc. VAT), by prior arrangement.
Breakfast is €17 per person, including VAT, and €10 per person, including VAT, for children under 12.

For more information about our rates: https://hotel-du-clos.com/tarifs-services/

 

Specific cancellation conditions

Non-refundable: For cancellations made between the booking date and the no-show, the full amount of the booking will be deducted.

Disputes & mediation :

After contacting our management and failing a satisfactory response within 15 days, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details and referral procedures are available on his website: www.mtv.travel.
The consumer may refer the matter either to one of the courts with territorial jurisdiction under the Code of Civil Procedure, or to the court for the place where he or she lived when the contract was concluded or when the harmful event occurred.